:root {
  --bg: #f7f3ea;
  --ink: #102827;
  --muted: #6b7b78;
  --line: rgba(16, 40, 39, .1);
  --card: rgba(255, 255, 255, .82);
  --brand: #0f766e;
  --brand-dark: #063a3a;
  --gold: #f4c430;
  --danger: #b42318;
  --success: #067647;
  --shadow: 0 24px 60px rgba(8, 44, 42, .13);
  --radius: 28px;
  font-family: Inter, ui-sans-serif, system-ui, -apple-system, BlinkMacSystemFont, "Segoe UI", sans-serif;
}
* { box-sizing: border-box; }
html, body { margin: 0; min-height: 100%; background: radial-gradient(circle at top, #fff8e6 0, var(--bg) 34%, #ecf6f3 100%); color: var(--ink); }
body { overflow-x: hidden; }
button, input, textarea, select { font: inherit; }
button { -webkit-tap-highlight-color: transparent; }
.app-shell { min-height: 100vh; width: min(100%, 460px); margin: 0 auto; position: relative; padding-bottom: calc(92px + env(safe-area-inset-bottom)); }
.page { padding: 18px 18px 24px; animation: rise .28s ease both; }
@keyframes rise { from { opacity: 0; transform: translateY(10px); } to { opacity: 1; transform: translateY(0); } }
.hero { min-height: 310px; border-radius: 0 0 36px 36px; padding: calc(18px + env(safe-area-inset-top)) 18px 20px; color: white; background: linear-gradient(145deg,#063a3a 0%,#0f766e 48%,#f4c430 128%); position: relative; overflow: hidden; box-shadow: var(--shadow); }
.hero:before { content: ""; position: absolute; inset: -50px -120px auto auto; width: 280px; height: 280px; border-radius: 999px; background: rgba(255,255,255,.12); filter: blur(2px); }
.hero:after { content: ""; position: absolute; left: -80px; bottom: -120px; width: 260px; height: 260px; border-radius: 999px; background: rgba(244,196,48,.16); }
.topbar, .row, .between { display: flex; align-items: center; }
.topbar { justify-content: space-between; gap: 12px; position: relative; z-index: 2; }
.logo { width: 48px; height: 48px; border-radius: 18px; background: rgba(255,255,255,.18); display: grid; place-items: center; font-weight: 900; backdrop-filter: blur(16px); border: 1px solid rgba(255,255,255,.24); }
.hotel-title { margin-top: 42px; position: relative; z-index: 2; }
.eyebrow { text-transform: uppercase; letter-spacing: .13em; font-size: 12px; opacity: .75; font-weight: 800; }
h1 { margin: 8px 0 8px; font-size: clamp(32px, 12vw, 52px); line-height: .94; letter-spacing: -.045em; }
h2 { font-size: 26px; letter-spacing: -.035em; margin: 0 0 14px; }
h3 { margin: 0 0 6px; font-size: 18px; letter-spacing: -.02em; }
p { color: var(--muted); line-height: 1.48; }
.hero p { color: rgba(255,255,255,.82); margin: 0; max-width: 310px; }
.pill { border: 1px solid rgba(255,255,255,.24); background: rgba(255,255,255,.14); color: white; padding: 10px 12px; border-radius: 999px; backdrop-filter: blur(16px); min-height: 44px; }
.lang { appearance: none; color: white; border: 0; background: transparent; font-weight: 800; outline: none; }
.lang option { color: #111; }
.glass-card { background: rgba(255,255,255,.18); border: 1px solid rgba(255,255,255,.24); border-radius: 26px; padding: 16px; backdrop-filter: blur(18px); position: relative; z-index: 2; margin-top: 26px; }
.primary, .secondary, .ghost, .danger { border: 0; min-height: 52px; padding: 0 18px; border-radius: 18px; display: inline-flex; align-items: center; justify-content: center; gap: 10px; font-weight: 850; cursor: pointer; transition: transform .16s ease, box-shadow .16s ease; }
.primary { background: var(--ink); color: white; box-shadow: 0 16px 30px rgba(16,40,39,.22); width: 100%; }
.primary.brand { background: var(--brand); }
.secondary { background: white; color: var(--ink); border: 1px solid var(--line); }
.ghost { background: rgba(255,255,255,.12); color: inherit; border: 1px solid rgba(255,255,255,.20); }
.danger { background: #fff1f0; color: var(--danger); }
.primary:active, .secondary:active, .ghost:active { transform: scale(.985); }
.card { background: var(--card); border: 1px solid rgba(255,255,255,.7); border-radius: var(--radius); padding: 18px; box-shadow: 0 14px 40px rgba(8,44,42,.08); backdrop-filter: blur(20px); }
.card + .card { margin-top: 14px; }
.smart { margin-top: -42px; position: relative; z-index: 4; }
.icon-bubble { width: 46px; height: 46px; border-radius: 18px; display: grid; place-items: center; background: #e8f5f2; color: var(--brand); font-weight: 900; flex: 0 0 auto; }
.icon-bubble.gold { background: #fff4c2; color: #8c6500; }
.between { justify-content: space-between; gap: 12px; }
.stack { display: grid; gap: 14px; }
.grid-2 { display: grid; grid-template-columns: 1fr 1fr; gap: 12px; }
.quick { min-height: 112px; text-align: left; border: 1px solid var(--line); background: rgba(255,255,255,.68); border-radius: 24px; padding: 14px; display: grid; align-content: space-between; cursor: pointer; }
.quick span { font-weight: 850; letter-spacing: -.02em; }
.section { margin-top: 24px; }
.carousel { display: flex; gap: 14px; overflow-x: auto; padding: 2px 18px 18px; margin: 0 -18px; scroll-snap-type: x mandatory; }
.carousel::-webkit-scrollbar { display: none; }
.service-card { min-width: 240px; scroll-snap-align: start; }
.image-tone { height: 116px; border-radius: 22px; background: linear-gradient(135deg, rgba(15,118,110,.95), rgba(244,196,48,.72)), radial-gradient(circle at 20% 0, rgba(255,255,255,.65), transparent 36%); margin-bottom: 14px; position: relative; overflow: hidden; }
.image-tone:after { content: attr(data-icon); position: absolute; right: 14px; bottom: 6px; font-size: 50px; opacity: .48; }
.price { font-weight: 900; color: var(--brand-dark); }
.status { display: inline-flex; align-items: center; gap: 6px; min-height: 34px; border-radius: 999px; padding: 0 10px; background: #ecfdf3; color: var(--success); font-weight: 850; font-size: 13px; }
.status.pending { background: #fff7df; color: #986500; }
.status.warn { background: #fff1f0; color: var(--danger); }
.bottom-nav { position: fixed; left: 50%; transform: translateX(-50%); bottom: 0; width: min(100%, 460px); padding: 10px 14px calc(10px + env(safe-area-inset-bottom)); background: rgba(255,255,255,.82); border-top: 1px solid rgba(16,40,39,.08); backdrop-filter: blur(24px); display: grid; grid-template-columns: repeat(5, 1fr); gap: 4px; z-index: 20; }
.nav-item { min-height: 58px; border-radius: 20px; border: 0; color: #6b7b78; background: transparent; display: grid; place-items: center; gap: 2px; font-size: 11px; font-weight: 800; cursor: pointer; }
.nav-item.active { background: #e8f5f2; color: var(--brand); }
.page-header { position: sticky; top: 0; z-index: 10; margin: -18px -18px 16px; padding: calc(14px + env(safe-area-inset-top)) 18px 14px; background: rgba(247,243,234,.84); backdrop-filter: blur(18px); border-bottom: 1px solid rgba(16,40,39,.05); }
.search { width: 100%; min-height: 52px; border: 1px solid var(--line); background: rgba(255,255,255,.8); border-radius: 18px; padding: 0 16px; outline: none; }
.tabs { display: flex; gap: 10px; overflow-x: auto; padding-bottom: 8px; }
.tab { flex: 0 0 auto; border: 1px solid var(--line); background: white; border-radius: 999px; padding: 10px 14px; font-weight: 850; color: var(--muted); }
.tab.active { color: white; background: var(--brand); border-color: var(--brand); }
.form-field { display: grid; gap: 8px; }
.form-field label { font-size: 13px; font-weight: 900; color: var(--ink); }
textarea, input, select { border: 1px solid var(--line); background: rgba(255,255,255,.86); border-radius: 18px; padding: 14px 16px; outline: none; min-height: 52px; }
textarea { min-height: 116px; resize: vertical; }
.sticky-action { position: sticky; bottom: calc(82px + env(safe-area-inset-bottom)); padding: 12px 0 0; background: linear-gradient(to top, var(--bg) 70%, transparent); }
.skeleton { background: linear-gradient(90deg, rgba(255,255,255,.55), rgba(255,255,255,.95), rgba(255,255,255,.55)); background-size: 220% 100%; animation: shimmer 1.1s infinite; border-radius: 24px; min-height: 120px; }
@keyframes shimmer { from { background-position: 0 0; } to { background-position: 220% 0; } }
.empty, .error { text-align: center; padding: 38px 20px; }
.error .icon-bubble, .empty .icon-bubble { margin: 0 auto 12px; }
.timeline { display: grid; gap: 10px; }
.timeline-item { display: grid; grid-template-columns: 18px 1fr; gap: 10px; align-items: start; }
.dot { width: 12px; height: 12px; border-radius: 50%; background: var(--brand); margin-top: 5px; box-shadow: 0 0 0 6px rgba(15,118,110,.1); }
.message { max-width: 82%; padding: 12px 14px; border-radius: 20px; margin: 8px 0; background: white; border: 1px solid var(--line); }
.message.me { margin-left: auto; background: var(--brand); color: white; }
.message.me p { color: rgba(255,255,255,.86); }
.composer { position: sticky; bottom: calc(86px + env(safe-area-inset-bottom)); display: flex; gap: 10px; padding-top: 12px; background: linear-gradient(to top, var(--bg) 70%, transparent); }
.composer input { flex: 1; }
.notice { background: #fffaeb; border-color: #fedf89; }
.security { background: #ecfdf3; border-color: #abefc6; }
.small { font-size: 13px; color: var(--muted); }
.muted { color: var(--muted); }
.link { color: inherit; font-weight: 850; text-decoration: underline; text-underline-offset: 3px; }
@media (max-width: 360px) {
  .page { padding-left: 14px; padding-right: 14px; }
  .grid-2 { gap: 10px; }
  .quick { min-height: 104px; }
  h1 { font-size: 38px; }
}

/* Full chat MVP */
.concierge-hero { overflow: hidden; position: relative; }
.concierge-hero:after { content: ""; position: absolute; right: -44px; top: -44px; width: 140px; height: 140px; border-radius: 999px; background: rgba(15,118,110,.08); }
.chat-list-item { cursor: pointer; transition: transform .16s ease, border-color .16s ease; }
.chat-list-item:active { transform: scale(.99); }
.chat-status { margin-bottom: 14px; }
.chat-thread { display: grid; align-content: end; gap: 2px; min-height: calc(100vh - 310px); padding-bottom: 92px; }
.message.staff { background: rgba(255,255,255,.92); }
.message.system { max-width: 100%; margin-left: auto; margin-right: auto; text-align: center; background: #fff7df; color: #806000; }
.message.system p { color: #806000; }
.message-time { font-size: 11px; opacity: .64; margin-top: 4px; }
.message.sending { opacity: .72; }
.composer.staff { bottom: calc(18px + env(safe-area-inset-bottom)); }
@media (max-width: 360px) {
  .message { max-width: 88%; }
  .composer { gap: 8px; }
  .composer .primary { padding-inline: 14px; }
}
.secure-file { display: flex; gap: 10px; align-items: center; margin-top: 10px; padding: 10px; border-radius: 16px; background: rgba(15,118,110,.08); border: 1px solid rgba(15,118,110,.16); }
.message.me .secure-file { background: rgba(255,255,255,.16); border-color: rgba(255,255,255,.24); }
.composer .attach { width: 46px; padding-inline: 0; flex: 0 0 46px; }